Sulčič, Viktorija in Alja Sulčič. 2007. Can online tutors improve the quality of e-learning? In Journal of issues in informing science and information technology 4. pp. 201–210.
Abstract: In the paper we tried to present online tutoring as a solution to quality issues of e-learning that e-learning providers from all over the world are facing. We also briefly presented different roles of online tutors and the skills needed to perform tutoring roles successfully. The online tutoring system was also introduced to support students of e-learning courses at our faculty. Through various researches we tried to present the impact of online tutors on student activity and study success. Our researches showed that tutors can improve study outcomes (although not so much student's grades) and that their activity is well accepted by students (especially part-time students). Finally, we tried to combine all our findings in a model for online tutoring that tries to explain the key elements and skills tutors need for an efficient support of e-learning delivery.
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